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UK delivery options
Orders will be sent via courier requiring a signature upon receipt of delivery.
Small parcels under £15 – these orders are usually sent using the Royal Mail service and are usually delivered within 48 hours. These orders are recorded delivery.
Medium parcels under £35 – these orders are sent via MyHermes delivery service. Orders should usually arrive within 48 hours after the order is dispatched and require a signature upon receipt of delivery.
Large parcels – these orders are delivered using the DPD service and arrive next day after dispatch. Orders will require a signature upon receipt of delivery.
When is the last time to order?
Orders placed after 3pm on a Friday will be dispatched on the following Monday.
When will my order arrive?
All of our items are shipped from our UK warehouse.Please refer to the above delivery information, alternatively please check your account for delivery information.
How do I cancel my order?
How can I check for updates on my pre-order?
Simply check the relevant product page for updates as to when the product will arrive.
What happens if I’m not in to receive my delivery?
Do you offer refunds and when are they processed?
We aim to process refunds within 7 working days upon inspection of the product. Please refer to our returns and refunds page for further information. Please note that the customer shall bear the cost of the refund.
Do you offer exchanges?
What payments do you accept?
What is the warranty on Hoverboards?
Where are you based?
What batteries are in HB Hoverboards?
Lets give you our knowledge, Samsung do not make hoverboard batteries, its true they make cells in which a factory use to make a battery pack, on average a samsung celled battery trade price costs around 48 – 54 pounds. feel free to go on a overseas site like alibaba and search ‘samsung hoverboard battery’, any company offering a hoverboard with a smasung battery for £100-£140 pounds cannot have a samsung celled battery unless they are giving them away.