Need Help

How to Contact us?

Hoverboard Store Head Office

Middlemore Rd, West Bromwich B71 0AL


United Kingdom

Please contact our support team on the following email:

Office working Hours – Monday-Friday 10:00-5:00

Sat-Sun: Closed

Company Number: 08807260

Where is my order tracking?

Tracking is provided once the item has been shipped. You will receive an email containing your tracking courier and number. Please note: the shipping cannot be changed once your order is placed.

My item is faulty. What do I do?

If you receive an item that you believe is faulty, please ensure you check the following before returning your item.

Ensure you have checked the manually thoroughly, search our knowledge base here.

If the fault continues, please contact us as soon as possible so we can get this sorted for you.  Please Email us on with your order number, full order details containing your name, number, and address. A summary of the fault including a picture or video.

How do I cancel my order?

If you wish to cancel your order, please contact us via email at as soon as possible. We will update you on your cancellation via email.

You can still cancel your order once placing it. You must contact us via email if you wish to cancel an order and a full refund will be processed within 14 days. Refunds will be provided to the card/payment source provided at the time of the purchase. This only applies if the order has NOT been shipped. If the order has already been dispatched with the courier at the time of cancellation, the customer will incur a charge of the postage costs.

How long is the warranty on hoverboards, E Scooter and E Bikes?

We offer 12 months UK warranty on all products unless specified on the product page. For full warranty details check our terms and conditions page.

How do I make a warranty claim?

Contact us directly to make a warranty claim, please include your full name, order number and a summary of the query.

How does next day delivery work?

If you place your order before 2pm Mon-Thur, you will receive it the next following day; For example, an order placed on Monday at 1pm will be out for delivery the next working day which would be Tuesday. However, if an order is placed on Friday at 1pm this would be out for delivery on Monday as it is the next working day.  Saturday and Sunday and UK holidays are excluded. .

To upgrade your order, select Saturday delivery option at checkout.

Can I change an existing order?

Unfortunately, we can’t change or add to an existing order – sorry!

Split Orders: I only received a part of my order, where is the rest of my order?

Do not panic! Orders may arrive separately as it is faster to deliver from our warehouse! The part of the order will arrive within the next few hours or the next day please refer to order tracking for more info.


 Standard Delivery – FREE
  • Get it delivered within 1 working day with DPD if you place your order before 1pm Mon-Thurs*
  • (*Not a guaranteed next day delivery service; we take no responsibility for delays.)
 Guaranteed Next Day Delivery
  • Delivered the next working day if the order is placed before Mon-Thursday 1:30pm* (Applicable for UK mainland orders only)
  • Price: £5.99
 Saturday DPD Delivery
  • Delivered on Saturday if the order is placed any time before 1:30pm on Friday*. (Applicable for UK mainland orders only)
  • Price: £15.00
For all other items except hoverboards, hoverkarts, and electric scooters, we use the reliable EVRI delivery service. This typically takes up to 3 working days for your order to be delivered.
Exceptions to Standard Delivery Terms
There are, however, a few exceptions to the standard delivery terms which take up to 3-4 working days and cannot be upgraded. These include:
  • UK islands (e.g. Isle of Wight, Jersey, Isle of Jura, etc.)
  • Northern Ireland
  • Parts of the Scottish Highlands
  • Parts of Scotland
Depending on the service, if you are not in when delivery is attempted, the driver will deliver to a neighbour, leave the parcel in a safe place, or take it to your local depot for collection. A calling card will be left with information on where the delivery is.

In most instances, couriers do not deliver on Bank Holidays, so delivery times will be extended by a day.


  • We are unable to change the delivery address once an order is placed.
    Please ensure that your delivery details are accurate during the checkout process.


  • Depending on the service, if you are not available when delivery is attempted, the driver will:
    • Deliver to a neighbour
      Leave the parcel in a safe place
      Take it to your local parcel shop for collection
    A calling card will be left with information on where the delivery is.

My item is not faulty, can I return it?

Yes, you can return non-faulty items within 30 days from the date of delivery, as long as they are in their original condition, unused, and in the original packaging. Please keep in mind that return postage costs will be your responsibility.

My item is faulty, can I return it?

Absolutely. If your item is faulty, you can return it within 30 days from the date of delivery. If the item has been used, it is covered by our 12-month manufacturer’s warranty, and we will provide repair or replacement as needed. However, if the item is returned unused within the initial 30 days, you are entitled to a refund.

How long will the refund take?

Once we receive your returned item and complete our routine checks, refunds are typically processed within 14 working days. Please be patient as the exact time may vary based on the payment method and your financial institution’s processing time.

How long is the warranty on the hoverboard?

We provide a 12-month warranty for all our hoverboards in the UK. For detailed warranty information, please refer to our comprehensive warranty details.

What does the warranty cover?

Our hoverboard warranty encompasses electrical or mechanical faults. However, it’s important to note that any misuse of the product falls outside the scope of the warranty.

What does the warranty not cover?

The warranty excludes damages resulting from misuse, theft, aesthetic impairments, paint scratches, unauthorized repairs/modifications, water exposure, or impact damage.

What components and certificates does your hoverboard have?

Our hoverboards feature a UL/UK Standard Charger, Mainboard, and a 36v Jet Tech UL-tested battery. These components come with full certifications, including CE and UL.

What charger is provided with the hoverboard?

Our hoverboards come equipped with a UL/UK tested hoverboard charger, fully compliant with the UL2272 Standard.

Is the hoverboard heavy to carry?

The weight of the hoverboard falls within the range of 8kg to 13kg. Additionally, we offer convenient carry bags to facilitate transportation.

How do you connect the Bluetooth to the hoverboard?

Connecting Bluetooth is a straightforward process. Simply access your Phone Settings, search for and select the Bluetooth name associated with your hoverboard, and begin enjoying your preferred music.

How do you reset the hoverboard?

To reset your hoverboard, press and hold the power button for a duration of 10 seconds without moving the device. Release the button and power off the hoverboard. For comprehensive reset instructions, consult our user manual.

How do you operate the hoverboard?

Operating a hoverboard requires a keen sense of balance. We recommend practicing in a secure and suitable area.

How long does the hoverboard take to charge?

The complete charging cycle for the hoverboard typically takes around 2-3 hours. It’s essential to avoid overcharging to prevent potential damage.

What is the difference between the 6.5” and 8.5” Hoverboard?

The disparities between these models encompass wheel motor size, shell construction, and overall performance. For a detailed comparison, please refer to our comprehensive comparison table.

What distinguishes the Racer and Monster hoverkarts?

The Racer kart is designed with smaller dimensions and is suitable for children, while the Monster kart offers enhanced performance and durability.

What hoverboard bundles are suited for my child?

Racer bundles are specifically tailored for children up to 12 years of age, while Monster bundles are designed for individuals aged 12 and above, providing both speed and safety.

What is the minimum and maximum user weight for the hoverboard?

Our hoverboards have a weight capacity ranging from a minimum of 30kg to a maximum of 100kg. Exceeding this weight limit may result in issues with the weight sensors.

Are hoverboards safe?

Safety is paramount to us. All our hoverboards undergo rigorous testing and are certified to meet stringent safety standards.

Can I use my hoverboard on the grass?

Hoverboards can be operated on dry grass with a height of 8.5 inches or less. However, it’s important to avoid use on wet grass.

What are the implications of leaving the hoverboard on charge overnight?

Leaving the hoverboard on charge overnight poses a risk of overheating and potential damage to the device.

What is the maximum range on the hoverboard?

The range of our hoverboards typically varies between 6-9km, contingent on usage patterns.

Can I use my hoverboard indoors?

Yes, hoverboards can be used indoors, including on carpets. Nevertheless, it’s worth noting that thicker rugs may pose challenges for 6.5″ models.

Can I operate my hoverboard in wet conditions?

Operating the hoverboard in wet conditions can result in damage and is not covered under the warranty.

What is the hoverboard's battery life on a single charge?

Battery life varies based on usage. Generally, the battery can last up to 1.5 hours without requiring a recharge, and a full charge typically takes approximately 2-3 hours.

Is it permissible to ride my hoverboard on public roads?

Hoverboards can be used on private property but are not legal for use on public roads due to motor vehicle regulations.

Can I use my hoverboard through puddles?

No, exposing your hoverboard to water can lead to damage and void the warranty.

What is the price range for hoverboards?

Our range of UK-tested hoverboards is priced between £159.99 and £299.99, with prices subject to market demand and availability.

Which hoverboards are recommended for safety-conscious buyers?

All our hoverboards are subjected to extensive testing and are designed with safety as a top priority.

Which hoverboard is best suited for a 12-year-old child?

Our Off-Road All Terrain hoverboard bundle is particularly popular among children aged 12 and above.

At what age is it appropriate for a child to use a hoverboard?

We recommend hoverboards for children aged 4 and above, always accompanied by appropriate safety gear.

What key considerations should I keep in mind before purchasing a hoverboard?

Prior to making a purchase, it is essential to acquaint yourself with battery management, maintenance requirements, and hoverkart usage. Detailed guidance is available in our comprehensive buyer’s guide.