Hoverboard Store, a trading name of H Chahal and Sons Ltd, acts as the data controller for the information you share with us. We collect only the necessary information required to enhance your shopping experience, communicate with you, and fulfill your orders.
We do not sell your data to third parties and take every precaution to protect your information. Our data storage practices adhere to legal requirements, and we retain your data only for the required duration.
We employ Cloudflare’s Global Network protection, Akoova’s AWS server expertise, and a third-party development agency to ensure the utmost security of our website.
Our checkout process may involve 3D Secure validation, ensuring secure transactions. Your credit card data is handled directly by Worldpay/Paypal/ and your issuing bank. We do not store or have access to your credit card details, guaranteeing PCI compliance and maintaining your card security.
How We Use Your Data
Personal Details: We use your name, email address, and contact addresses to facilitate your order, provide updates, prevent fraud, personalize your experience, and deliver customer service. With your consent, we may also send marketing messages or referral scheme communications.
Payment Details: Billing address is used for fraud prevention and customer service. For credit/debit card payments, only the last four digits are stored, adhering to PCI regulations.
Contact History: Records of your interactions with our customer services team help us personalize your experience, enhance service quality, and analyze patterns.
Purchase History: Your purchase history aids in customer support and personalization, while aggregated data helps us improve our offerings.
Device and Site Usage Information: Device and browsing information helps improve our website and personalize your experience. It aids in fraud prevention and the delivery of relevant content.
Your Data; Your Rights
As a responsible retailer, we respect your rights over your data:
Access: You can request details of the data we hold about you.
Correction: You have the right to correct inaccurate personal information.
Opt-out: You can opt out of direct marketing messages.
Deletion: You can request data erasure or deletion.
For any inquiries or requests regarding your data, please contact our customer services team at email@example.com. Your privacy matters to us, and we are dedicated to upholding your rights and protecting your data.