At Hoverboard Store, your privacy is our top priority. We are committed to protecting your personal data in accordance with UK law. This updated policy provides clear information on how we collect, use, and safeguard your information to ensure a secure and enjoyable shopping experience.
Your Data
Hoverboard Store, operating under H Chahal and Sons Ltd, serves as the data controller for the personal information you provide us. We collect only the essential data needed to enhance your shopping experience, fulfill your orders, and communicate effectively. Your data is never sold to third parties, and we implement rigorous measures to protect it.
Website and Payment Security
- Website Security: Our website is hosted on Shopify's secure servers, leveraging their robust infrastructure to protect your data. Shopify's comprehensive security measures ensure the safety and integrity of our online presence.
- Payment Security: Our checkout process is fortified with 3D Secure validation for secure transactions. Payment details are processed directly by Worldpay/PayPal and your bank, meaning we do not store or have direct access to your credit card information, ensuring PCI compliance and the security of your payment information.
How We Use Your Data
- Personal Details: We use your name, email, and contact addresses to process your order, provide updates, prevent fraud, personalizs your shopping experience, and offer customer service. With your consent, we may also send you marketing messages and information about our referral schemes.
- Payment Details: Your billing address is used for fraud prevention and customer service purposes. For credit/debit card payments, we store only the last four digits of your card number, in line with PCI regulations.
- Contact History: Keeping records of your interactions with our customer service team helps us to personalise your experience and improve the quality of our service.
- Purchase History & Device Information: We use your purchase history and device/browsing information to offer better customer support, personalise your site experience, and for fraud prevention. Aggregated data from all users helps us to enhance our product offerings.
Your Rights
You have several rights regarding your personal data, including the right to access, correct, or delete your information, and to opt out of direct marketing communications. If you have any questions or requests concerning your data, please reach out to us at contact@hoverboardstore.co.uk.
We are dedicated to maintaining your privacy and ensuring you have comprehensive control over your personal information.
