Your order will be delivered within 1 working day with DPD if placed before 1pm Mon-Thurs.*
(*Please note that this is not a guaranteed next day delivery service, and we do not take responsibility for any delays.)
Guaranteed Next Day Delivery
For orders placed before Mon-Thursday 1:30pm, your items will be delivered the next working day.*
(Applicable for UK mainland orders only)
Saturday DPD Delivery
Orders placed before 1:30pm on Friday will be delivered on Saturday.*
(Applicable for UK mainland orders only)
EVRI Delivery for Other Items
Items not including hoverboards, hoverkarts, and electric scooters will be shipped using the EVRI delivery service.
This typically takes up to 3 working days for delivery.
Exceptions to Standard Delivery Terms
Please be aware of the following exceptions that may take up to 3-4 working days:
UK islands (e.g. Isle of Wight, Jersey, Isle of Jura, etc.)
Parts of the Scottish Highlands
Parts of Scotland
If you’re not completely satisfied with your purchase, you may return it within 30 days from the date of delivery. Please ensure that the item is in its original condition, unused, and in its original packaging. We kindly ask that you include your full name, order number, and reason for the return. Return postage costs are the responsibility of the customer, and we recommend using a delivery service that provides tracking and insurance.
Upon receiving your returned item and completing our routine checks, we will process your refund, exchange, or repair as agreed. Please allow up to 14 days for the return to be processed. Please note that certain items, such as made-to-order items, large items may have additional terms and conditions for cancellation and returns.
For items that are damaged, faulty, or incorrect, please contact our customer support team within 48 hours of receiving the item. We’ll be happy to assist you with the necessary steps to resolve the issue.
For more details on our return policy, please refer to the complete Returns section on our website or contact our customer support team for assistance. Your satisfaction is important to us, and we’re here to help.
Frequently Asked Questions (FAQs)
1. Where is my order tracking?
If you’re looking for your order tracking information, you should have received an email with the tracking details once your order was dispatched within 24 hours of order unless you ordered after Friday 1pm then order status will be changed on Monday. Check your inbox and spam/junk folder for the email. If you can’t find it, feel free to contact our customer support team, and we’ll be happy to provide you with the necessary tracking information.
2. My item is faulty. What do I do?
We’re sorry to hear that you’ve received a faulty item. Please reach out to our customer support team as soon as possible. They will guide you through the necessary steps to resolve the issue, whether it’s troubleshooting or arranging a replacement or repair.
3. How do I cancel my order?
We are really quick at picking and packing your order up, which means that we can’t make any changes to your order once you have placed it. This includes changing the delivery option, delivery address, or payment method.
You can return any unwanted items for a refund once you have received your order.
4. How long is the warranty on the hoverboards?
We offer a 12-month manufacturer’s warranty. This warranty covers any mechanical or electrical faults that may arise during normal usage. Please note that the warranty does not cover damages caused by misuse, water exposure, or modifications. Please refer to hoverboard warranty terms and conditions.
5. How do I make a warranty claim?
If you believe your product is eligible for a warranty claim, please contact our customer support team. They will guide you through the warranty claim process, which may involve providing details, photos, or videos of the issue. Our team will work to ensure a prompt and satisfactory resolution.
6. How does next day delivery work?
For next day delivery, place your order before 1pm Mon-Thurs. Orders placed after this time or on weekends will be processed on the next working day. Our delivery partners will ensure your order arrives on the next working day.
6. Can I change an existing order?
Unfortunately, we can’t change or add to an existing order – sorry! If your order has not been dispatched, we’ll do our best to accommodate your changes.
Split Orders: I only received a part of my order, where is the rest of my order?
Sometimes orders may be split into multiple shipments if they contain items that are dispatched from our different warehouses. If you’ve received only part of your order, don’t worry. Your remaining items will be on their way and will arrive separately. If you have any concerns, feel free to contact our customer support team for further assistance.