Thank you for choosing Hoverboard Store. We kindly ask you to review our terms and conditions, as they contain important information regarding your purchase. Our policies are in accordance with the Consumer Contracts Regulations of 2013.
These terms and conditions govern the Agreement between “you,” our valued customer, and Hoverboard Store.
Customers have the right to cancel their order after placement. To cancel, please contact us via email. A full refund will be processed within 14 days if the order has not yet been shipped. If the order has been booked with the courier, a postage fee may apply. If the item has been shipped, customers will be charged a return postage fee.
If you wish to return a product, please contact us. You have 14 days to cancel your order under our 14-day return period, starting from the day you received the item. Returned items must be unused, in the original packaging, with intact security seals and tags. Items used or damaged will not be accepted for return.
Please provide the following details with your return:
Order Number (found on your order confirmation email)
Reason for Return
Return postage for unwanted goods is the customer’s responsibility. Items must be sealed in their original packaging.
Cancellations or returns may take up to 14 working days to process. Refunds are issued to the original payment method. If an item is used or damaged, it may be repaired under the 12-month warranty or replaced if found to have a manufacturer’s fault.
While we strive to meet delivery dates, factors beyond our control may affect them. We are not responsible for delivery issues caused by the courier. Customers will be provided with delivery notifications by DPD, our delivery courier.
Our hoverboards are covered by a 1-year manufacturer’s warranty for electrical and mechanical faults. Warranty is void if the product is damaged, modified, or not charged every 30 days. Battery life averages between 25-45 minutes with the hoverkart in use. Our hoverboards come with 1 year manufacturer’s warranty to cover the any electrical or mechanical faults. Due to the nature of the product, we cannot be held responsible for misuse.
Board, charger or accessory must be free of any damage and/or seals must be intact or else warranty void, this includes water damage and misuse. In the last 11 months of the warranty the buyer must cover the postage back to us, we will cover it on return (after being repair), so effectively splitting the costs. Please note the warranty is only valid if the product is charged every 30 days in order to maintain a minimum battery charge level. If upon examination, it is discovered that the battery within the product has not been charged then the overall product warranty will be void as it can cause an effect on other components as well as the battery. Due to the nature of the product, we cannot be held responsible for the misuse of the product or accessories. The warranty does not cover damage due to misuse; theft, aesthetic damages, paint scratches, general wear and tear, damage due to attempt of repairs; or modifying the board, components or charger accessories in any way.
Board, charger and any accessories must be free of any damage caused by misuse and/or seals must be intact or else warranty is void.
The battery life depends on many factors such as the riders weight, use, how often it is charged, and if it used with the hoverkart or not.
The battery life lasts on average between 25-45 minutes with the hoverkart in use.
1 year full UK manufacturers warranty on vehicle body
3 month full UK manufacturers warranty for the battery
3 month full UK manufacturers warranty for rear wheel and other consumables
Using hoverboards carries inherent risks. Protective gear should be worn at all times. Familiarize yourself with operating procedures and ride within your abilities.
Limitation of Liability
Hoverboardstore.co.uk is not liable for direct, indirect, punitive, incidental, or consequential damages arising from product misuse.
Copyright and Licensing
Copyright for hoverboardstore.co.uk‘s content belongs to us. Material may not be used, copied, or altered without express consent.
We strive for accuracy in product descriptions, but errors may occur.
Prices may change without prior notice.
Wrong or Damaged Items
For wrong or damaged items, contact us within 14 days. Do not attempt repairs.
Riding hoverboards carries risks. Protective gear is essential. Ride responsibly.
Promotional Voucher Codes cannot be combined. Offers are valid as specified.
Limitation of Liability
Hoverboardstore.co.uk is not liable for damages resulting from product misuse.
Personal information is used for communication and marketing purposes.
Copyright, License, and Site Access
Hoverboard Store’s trademarks and content are protected. Use for personal, non-commercial purposes only.
While we aim for accuracy, we do not guarantee error-free content.
Prices and availability are subject to change without notice.
Please review our other policies posted on this site.
Thank you for choosing Hoverboard Store. Your satisfaction is our priority.